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Welcome to Trend Shoes Shop (“we,” “us,” or “our”) at www.onlineshoecarnival.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Our Customers

Trend Shoes Shop caters to performance-driven and lifestyle-oriented footwear enthusiasts worldwide (excluding some Asian regions and remote areas). Our customers value:

  • Quality athletic and casual footwear (boots, cleats, sandals, slippers, sneakers)
  • Transparent shopping policies
  • Global shipping options
  • Responsive customer service

2. Website Use & Intellectual Property

2.1 License to Use

We grant you limited access to our website for personal shopping purposes. All content (logos, images, text) remains our exclusive property.

2.2 Prohibited Activities

You agree not to:

  • Copy, modify, or distribute website content without authorization
  • Use automated systems to extract data
  • Interfere with website security or functionality

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in displaying colors, sizes, and features of our:

  • Performance footwear (cleats, athletic shoes)
  • Lifestyle footwear (boots, sandals, slippers)

Minor variations may occur due to monitor settings. Contact us before ordering if you need clarification.

3.2 Product Availability

All items are subject to stock availability. We may cancel orders for out-of-stock items and notify you promptly.

4. Orders & Payments

4.1 Order Process

Your order constitutes an offer to purchase. We reserve the right to refuse orders for any reason.

4.2 Payment Methods

We accept:

  • Visa, MasterCard, JCB credit/debit cards
  • PayPal

You confirm that your payment information is accurate and authorized.

4.3 Pricing

All prices are in USD. We may adjust prices due to errors, taxes, or shipping costs changes.

5. Shipping Policy

5.1 Processing Time

Orders process within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

5.2 Shipping Options

  • Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
  • Free Shipping (Orders >$50): EMS, 15-25 business days

International customers are responsible for customs fees and import duties.

6. Returns & Exchanges

6.1 Eligibility

We accept returns within 15 days of delivery for:

  • Unworn, undamaged items
  • Original packaging with tags attached

Exceptions: Used cleats, customized items, “Final Sale” products.

6.2 Return Process

  1. Email [email protected] within 15 days with:
    • Order number
    • Product details
    • Return reason
    • Photos of items
  2. Wait for approval (1-2 business days)
  3. Ship with provided label (US) or self-arrange (international)

6.3 Refunds

Refunds process within:

  • 5-10 business days (credit cards)
  • 3-5 business days (PayPal)

Original shipping fees are non-refundable.

7. Customer Responsibilities

  • Provide accurate shipping/billing information
  • Inspect deliveries promptly
  • Follow return instructions precisely
  • Pay applicable international duties/taxes
  • Protect your account credentials

8. Limitation of Liability

Trend Shoes Shop isn’t liable for:

  • Delays beyond our control (customs, weather, carrier issues)
  • Incorrect addresses provided by customers
  • Normal wear and tear of products
  • Indirect damages (lost profits, data loss)

Our maximum liability is limited to your order amount.

9. Governing Law

These terms are governed by North Carolina laws. Disputes will be resolved in Charlotte, NC courts.

10. Changes to Terms

We may update these terms periodically. Continued use constitutes acceptance of changes.

11. Contact Us

For questions about these Terms:

Trend Shoes Shop
3096 Kooter Lane
Charlotte, NC 28202
Email: [email protected]
Hours: Mon-Fri, 9AM-5PM EST