At Trend Shoes Shop, we’re committed to delivering your performance and lifestyle footwear quickly and ensuring your complete satisfaction with every purchase. Whether you’re shopping for boots, cleats, sandals, slippers, or sneakers & athletic shoes, our transparent policies make your experience as comfortable as our footwear.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
  • Free Shipping (Orders over $50): Delivered via EMS within 15-25 business days after shipment

International Customers: We ship globally (excluding some Asian regions and remote areas). Please note that customs fees, taxes, or import duties are the customer’s responsibility.

Returns & Exchanges

We accept returns within 15 days of delivery for most unworn, undamaged items in their original packaging with all tags attached. Some exceptions apply (see below).

Step-by-Step Return Process

  1. Submit Your Request
    Email us at [email protected] within 15 days with:
    • Subject: “Return/Exchange Request – Order #[Your Order Number]”
    • Product name, size/color, reason for return
    • Your preferred resolution (refund or exchange details)
    • Attached proof of purchase and photos of the item(s)
  2. Wait for Approval
    Our team will respond within 1-2 business days with return instructions and an RMA number (required for processing).
  3. Package & Ship Your Return
    Securely repackage in the original box with all materials. Include your order confirmation and use the provided return label (US) or follow international return instructions.
  4. Track Your Return
    After we receive and inspect your return (3-5 business days), we’ll process your refund or exchange.

Non-Returnable Items

  • Cleats showing signs of wear or used on playing surfaces (hygiene reasons)
  • Customized or personalized footwear (unless defective)
  • Items marked “Final Sale” in product descriptions

Refund Information

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for the replacement item.

Exchange Policy

We gladly exchange items for different sizes/colors (subject to availability). If your preferred item isn’t available, we’ll issue a refund instead.

Return Shipping Options

  • Prepaid Return Label (US Only): $8.95 deducted from your refund
  • Self-Arranged Shipping: Use any trackable carrier (we’re not responsible for lost returns)

International Returns: Customers outside the US are responsible for return shipping costs and customs fees. Mark packages as “Returned Goods” to avoid additional charges.

Damaged or Defective Items

Contact us immediately at [email protected] with photos of the damage. We’ll arrange free return and expedited replacement.

Need Help?

Our customer service team is available Monday-Friday, 9AM-5PM EST:
Email: [email protected]

Trend Shoes Shop
3096 Kooter Lane, Charlotte, US 28202