At Trend Shoes Shop, we want you to be completely satisfied with your performance and lifestyle footwear purchase. Whether you’re buying boots, cleats, sandals, slippers, or sneakers & athletic shoes, our hassle-free returns policy ensures your shopping experience is as comfortable as our footwear.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original packaging with all tags attached.

Important Exceptions:

  • Cleats that show signs of wear or have been used on playing surfaces cannot be returned due to hygiene reasons.
  • Customized or personalized footwear cannot be returned unless defective.
  • Items marked as “Final Sale” in product descriptions are not eligible for return.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Trend Shoes Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Name of Item] – Size/Color: [If applicable] – Reason for Return: [Please specify] – Preferred Resolution: [Refund/Exchange for [Product Name & Size]] Attached is the proof of purchase and photos of the item(s) as requested in your return policy. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with return instructions and an RMA (Return Merchandise Authorization) number. Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely package the item(s) in the original box with all packaging materials. Include a copy of your order confirmation or packing slip. Affix the provided return label (for US customers) or follow international return shipping instructions.

Step 4: Track Your Return

Once we receive your return, we’ll inspect the item(s) and process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Policy

We’re happy to exchange your item for a different size or color, subject to availability. If the item you want isn’t available, we’ll issue a refund instead.

Return Shipping Options

Choose the shipping method that works best for you:

  1. Prepaid Return Label (US Customers Only): $8.95 will be deducted from your refund for return shipping.
  2. Self-Arranged Shipping: You may choose your own carrier. We recommend using a trackable service as we cannot be responsible for lost returns.

International Returns

Customers outside the US are responsible for return shipping costs and any applicable customs fees. Please mark the package as “Returned Goods” to avoid additional charges.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

Need Help?

Our customer service team is here to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST