Welcome to Trend Shoes Shop’s FAQ section! We’ve compiled answers to the most common questions about our performance and lifestyle footwear, shipping policies, and more. Can’t find what you’re looking for? Contact our Charlotte-based team at [email protected].
Product Questions
1. What types of footwear do you specialize in?
We offer a curated collection of high-performance and lifestyle footwear including boots, cleats, sandals, slippers, sneakers, and athletic shoes from top brands like Nike, Adidas, and Under Armour.
2. Are your shoes suitable for professional athletes?
Absolutely! Many of our cleats and athletic shoes are designed for competitive use. Our express shipping option is perfect for athletes needing footwear before important games or competitions.
3. Do you offer wide or narrow width options?
Selected styles are available in multiple widths. Please check individual product pages for specific width options. If you need assistance finding the right fit, our team can help!
Shipping & Delivery
4. What are my shipping options?
- Express Delivery: 1-2 day processing + 10-15 day shipping via DHL/FedEx ($12.95 USD)
- Free Standard Shipping: 1-2 day processing + 15-25 day shipping via EMS (orders over $50)
5. Do you ship worldwide?
We ship globally except to some Asian countries and remote regions. During checkout, our system will automatically verify if we can deliver to your location.
6. How can I track my order of boots or sneakers?
Once your order ships, you’ll receive a tracking number via email. Our team can also provide updates – just contact us with your order number.
7. Can I change my shipping address after ordering?
Yes! Contact us immediately at [email protected] if your sandals, slippers, or other footwear haven’t shipped yet. We’ll do our best to update your address.
Returns & Exchanges
8. What’s your return policy?
We offer 15-day returns on all performance and lifestyle footwear. Items must be unworn with original packaging. Contact our team to initiate your return.
9. How long do refunds take to process?
Once we receive your returned cleats, boots, or other footwear, refunds are processed within 5-7 business days. The timing depends on your payment method.
10. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
Payments & Accounts
11. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
12. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
13. Can I create an account to track orders?
Currently, we process orders as guest checkouts for faster service. However, you can track your athletic shoes or boots using the order number and email provided at checkout.
Special Situations
14. What if my cleats arrive damaged?
We’re sorry to hear that! Contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund.
15. Do you offer discounts for bulk orders?
For large orders (10+ pairs), please contact our team for potential volume discounts – perfect for team cleats or work boot purchases!
Still have questions about our footwear collection or policies? Our Charlotte-based customer service team is happy to help! Email us at [email protected] or visit our website at www.onlineshoecarnival.com.
Trend Shoes Shop
3096 Kooter Lane, Charlotte, US 28202